S U K I H A

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Delivery Policy

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DELIVERY POLICY

1. About Our Services

At Sukiha, we provide a range of beauty and nail services, including luxury treatments, nail art & effects, extensions & overlays, polish & finishes, and basic care & grooming.

As we offer in-person services, “delivery” refers to how your appointment is scheduled and carried out at our salon.

2. Appointment Confirmation

  • Once you book an appointment, you’ll receive a confirmation via email
  • Your booking is only confirmed after you receive this message and complete any required payment

3. How Services Are Delivered

  • All services are provided in person at our salon unless stated otherwise
  • Your treatment will take place on the date and time you selected
  • The duration may vary depending on the service and your individual needs

4. Arrival Guidelines

  • Please arrive 10–15 minutes before your appointment

    • If you arrive late:

  • Your service time may be shortened, or
  • Your appointment may need to be rescheduled

This helps us stay on schedule for all clients.

5. Rescheduling Appointments

  • You can reschedule your appointment by giving at least 48 hours’ notice
  • We will do our best to offer you a new time that works, depending on availability

6. Missed Appointments

  • If you miss your appointment without notice:
  • Your deposit may be forfeited
  • You may be charged fully or partially for the booked service

7. Service Availability

  • All bookings depend on staff availability, equipment, and time slots
  • We may need to reschedule or cancel appointments due to:
  • Staff availability
  • Maintenance or technical issues
  • Operational needs
  • Unexpected situations

If this happens, we’ll inform you as soon as possible and offer an alternative time.

8. Before Your Appointment

To make sure your service is safe and suitable:

  • You may be asked to share basic health or nail/skin information
  • If accurate details are not provided, we may need to adjust or decline the service

9. After Your Service

  • We may give you aftercare instructions depending on your treatment
  • Results can vary based on individual conditions and how well aftercare is followed

10. Contact

If you have any questions about your booking or appointment, please contact us at: booking@sukiha.com