Terms & Conditions

TERMS & CONDITIONS

1. Welcome

Welcome to Sukiha (“we”, “us”, “our”). These Terms & Conditions explain how you can use our website and book our services, including luxury treatments, nail art & effects, extensions & overlays, polish & finishes, and basic care & grooming.

By using our website or booking with us, you agree to these terms. If you do not agree, please do not use our services.

2. Who Can Use Our Services

By booking with us, you confirm that:

• You are at least 18 years old, or have permission from a parent or guardian
• You are able to enter into a legal agreement
• All information you provide is correct and up to date

3. Our Services

We provide professional beauty and nail services. Please note:

• All services depend on availability
• Results may vary based on your nail condition, preferences, and consultation
• We do not guarantee exact results

We may update, change, or stop any service at any time without prior notice.

4. Bookings & Appointments

• Appointments should be made through our website or approved contact channels
• Your booking is confirmed once you receive a confirmation message
• We may need to reschedule or cancel appointments in certain situations

Please arrive on time. Late arrivals may result in shorter service time or rescheduling.

5. Payments

• Prices are listed in Japanese Yen (¥), US Dollars ($), or Hong Kong Dollars (HK$) and may change without notice
• Full or partial payment may be required at the time of booking
• Accepted payment methods will be shown on our platform

If payment is not completed, your booking may be cancelled.

6. Cancellations & No-Shows

• Please give at least 48 hours’ notice if you need to cancel or reschedule
• Late cancellations or missed appointments may result in:
• Loss of deposit
• Full or partial charge for the service

7. Refunds

• Payments are generally non-refundable
• In rare cases, refunds may be considered at our discretion

8. Health & Safety

By booking, you agree that:

• You will inform us about any allergies, sensitivities, or relevant conditions
• Our services are for beauty purposes and are not medical treatments
• We are not responsible for reactions if information was not shared beforehand

We may refuse service if we believe a treatment is not suitable for you.

9. Results

• Results can vary from person to person
• Outcomes depend on factors like nail condition, lifestyle, and aftercare
• Any photos shown are for reference only

10. Client Behaviour

We aim to maintain a respectful and comfortable environment. We may refuse service if a client:

• Behaves in a rude, abusive, or inappropriate manner
• Does not follow hygiene or safety guidelines

11. Website Content

All content on our website, including text, images, logos, and branding, belongs to Sukiha.

You may not copy, reuse, or distribute anything without our permission.

12. Liability

To the extent allowed by law:

• We are not responsible for indirect or unexpected damages
• Our liability will not exceed the amount paid for your service

13. Privacy

Your personal information is handled according to our Privacy Policy. Please review it for more details.

14. Updates to These Terms

We may update these Terms & Conditions at any time. Changes will apply immediately once posted.

15. Governing Law

These Terms are governed by the laws of Hong Kong.

16. Contact Us

If you have any questions, please contact us at: booking@sukiha.com

Note: Charges for services purchased through our website will appear as on your credit card or bank statement.